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Solstice Scents
Solstice Scents

Posts : 720
Join date : 2011-09-11

PostSubject: RESTOCK and FEBRUARY COLLECTION - 2/8 at 7 pm EST   RESTOCK and FEBRUARY COLLECTION - 2/8 at 7 pm EST EmptyTue Feb 07, 2023 1:20 pm


We are doing a massive restock of many General Catalog, fall and winter collection perfumes in addition to the February Collection (formerly called Valentine's Collection) as well as debuting one new perfume.

We have been experiencing a consistent high order volume since our winter release on 12/15 and our catalog is skeletal at the present time. We have focused our efforts this release on restocking our perfume catalog because we have been out of so many things. While we could not get to everything we are out of, we will be decanting up until the day of the release in an effort to have as fully stocked a shop as we possibly can. The amount we have made thus far is unprecedented. Unfortunately, with our focus on restocking the perfumes, we will not be able to offer Whipped Soaps or Glaces with this release.

I will publish the full list of what will be available on the day of the release as we are still decanting and the list will grow a bit more. I will post this to our Facebook business page and Instagram tomorrow when more people are likely to see it. The group is not as affected by the algorithm to where I need to be concerned with when I post something. A website newsletter will go out on Wednesday.
I apologize but due to time constraints, I cannot address individual inquiries about what will be restocked. It will be a lot though. Stay tuned for the full list on Wednesday.

Sample packs will be re-enabled for the release. Lots of 2.5 ml Eau de Parfum sprays will also be available.

TURNAROUND TIME AND MULTIPLE ORDERS ANNOUNCEMENT: Please allow up to 14 days for your order to ship. We will likely have most orders out much faster than that but we always ask for up to 14 days to be sure we do not exceed turnaround time. If you place more than one order, it is our shop policy to combine orders *when possible* to save you on shipping charges. You will receive ONE free sample for combined orders. If you choose different samples on multiple orders, we will select one of our own discretion. You will receive a combined shipping refund within 2 weeks of your order shipping. We automatically combine orders from release night but cannot guarantee combinations beyond that (example: orders placed release night and the next day) unless you use the contact us page to request a combination.

INTERNATIONAL CUSTOMERS: We ship only with DHL. Please be aware of your country's importation fees. We declare the full value of your parcel on customs forms. Refunds will not be issued for abandoned parcels where you have not paid your importation fees as we do not get refunded for shipping from DHL and our products must be destroyed as it's too expensive for us to ship them back. While DHL shipping can be more expensive, it is fully trackable and arrives very quickly to most destinations. You are paying a fraction of the actual cost, which we absorb on your behalf. If your shipping quote is unusually high, you may be seeing a rural delivery charge. Some provinces in Canada and some areas in Japan have this added charge. If you have another address to be able to ship to, try that one at check out to see the difference in shipping cost. For example, most areas of Canada should be in the $20 to $30 range. Anything much higher than that is likely because of a rural delivery fee. Thailand has extremely high importation fees; please be aware of this if you live in Thailand
PLEASE DO NOT REPLY TO YOUR ORDER INVOICE AND DO NOT DM US ON SOCIAL MEDIA. The only way to assure communication with us is to use the Contact Us page on the website.

SHOP CLOSURE NOTICE: Once we ship all of the orders from the upcoming restock/release, we will begin decanting for a small restock. We will do one final restock before our annual shop closure. During the closure, our website will remain open for viewing but the shopping cart check out will be disabled. The shop closure will likely be around 6 to 8 weeks and will begin sometime in March. We will announce both the closure and reopening via our website newsletter and social media accounts.

Thank you to all of our wonderful customers for your support for all of these years!
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